Their GP has organised a case conference: a short, secure video meeting where the health professionals involved in their care plan it together. As a family member or carer, you're welcome to join — alongside them, or on their behalf.
A case conference is a meeting between the GP of the person you care for and the other health professionals who look after them — specialists, physiotherapists, psychologists and others — all at the same time, on one video call.
Instead of letters going back and forth between clinics, everyone talks it through together, in real time — so nothing is missed, nothing is doubled up, and everyone leaves working from the same plan.
Physiotherapist
Psychologist
Specialist
Their GPWhy you're invited
When several health professionals are involved in someone's care, their GP can bring the team together to agree on one coordinated plan — or to check how the current plan is going. As the person who helps day to day, you often know things the clinicians don't: how they're really coping at home, what's working and what isn't.
You don't have to attend — the team meets either way, and the GP will always talk the plan through afterwards. But if you'd like to listen in, ask questions or speak up for the person you care for, the invitation is there.
The GP will have discussed the meeting with the person you care for first — and consent can be withdrawn at any time.
The GP leads the conversation and knows the history. Just bring your observations and any questions you'd like answered.
Join for all of it, just listen, attend with or without them — or skip it entirely and hear the plan afterwards.
What to expect
We organise everything around you — the scheduling, the video link and the paperwork.
Studies consistently show that when care teams meet like this, problems are picked up earlier, care plans work better, and hospital visits go down — for the patient and for the people caring for them.
of Australian patients in a recent study believe case conferences had a positive effect on their care.
Cost & privacy
The meeting is covered by Medicare and bulk billed — no out-of-pocket cost for the person you care for, and nothing for you to pay either.
The video call is encrypted, and only the health professionals involved in their care take part. Notes go into their medical record, just like a normal appointment.
The meeting only happens with the patient's agreement, and it can be withdrawn at any time. Any questions or concerns — just tell the GP.
The easiest place to start is their GP practice — they organised the meeting and know the situation best. You're also welcome to contact the Conference.care team directly.